Mobile apps

Parent teacher communication and complaints app

Parents write to the class teacher or the school office from the app, and both sides reply until the matter is settled.

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Parent messages and complaints features

Parents choose who to write to, the class teacher or the school office, and what it is about: fees, attendance and leave, studies, the school bus, a concern or complaint, or anything else. They can add photos, and the conversation continues in the app with replies from the school, so nothing is lost in phone calls or personal WhatsApp numbers. A message to the office stays private from the class teacher. Staff answer from the web or the app, and parents are notified of each reply. The app works in English, Telugu and Hindi.

This module is part of Patashala360, school management software for Indian schools. It works on the same records as the other school ERP modules, so the office never types the same detail twice.

  • Parents write to the class teacher or the school office
  • Topics such as fees, attendance and leave, studies, the bus, or a concern or complaint
  • A conversation with replies on both sides, not a one-way form
  • Photos or files added to a message
  • Messages to the office stay private from the class teacher
  • A notification to the parent for each reply
  • Every message kept in the school's records, not on a teacher's personal phone

How it works

  1. The parent writes

    In the app, the parent chooses the class teacher or the school office, picks a topic such as fees, studies, the bus or a concern or complaint, and adds photos if needed.

  2. The school replies

    The class teacher or the office answers from the web or the app, and the parent is notified of the reply.

  3. Settled on record

    Both sides keep replying until the matter is settled, and the whole conversation stays in the school's records.

Parent messages and complaints: common questions

Can parents raise a complaint?

Yes. A parent chooses Concern or complaint as the topic and sends it to the class teacher or the school office, and the school replies in the same conversation.

Does the class teacher see messages sent to the office?

No. A message to the school office stays private from the class teacher.

Do teachers have to share their personal phone numbers?

No. Parents and teachers talk inside the app, so every message stays in the school's records.

Can a parent write in Telugu or Hindi?

Yes. The app works in English, Telugu and Hindi, and parents can write in the language they are comfortable with.

Related school ERP modules

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School app for parents

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School app for teachers and staff

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